WhatsApp AI Agent / Messaging Policy

1 Services Used / उपयोग की जाने वाली Services

2 WhatsApp AI Agent Scope / WhatsApp AI Agent का Scope

The WhatsApp AI Agent is an automated virtual assistant designed only for order processing, automated billing creation, invoice/order text extraction, and medicine name spelling correction.

The AI Agent does not provide medical advice, diagnosis, prescription validation, dosage confirmation, substitute medicine recommendation, treatment advice, or healthcare recommendations.

Hindi: WhatsApp AI Agent केवल order लेने, billing draft बनाने और spelling correction के लिए है। यह doctor, pharmacist, prescription validator या medical advisor नहीं है।

3 Standard Web-Session Automation / Standard Plan

Standard plans may use custom background web-session automation for WhatsApp messaging and order collection. The store owner acknowledges the operational nature of this service.

• WhatsApp session may require QR re-login or device/session maintenance.
• Messages may be delayed, blocked, restricted, or temporarily fail due to third-party communication network rules.
• The platform is not liable for temporary connectivity issues, messaging restrictions, session logout, device problems, network downtime, or third-party WhatsApp limitations.

4 Premium Meta Cloud API / Premium Enterprise Plan

Premium/Enterprise plans may use official Meta WhatsApp Cloud API integration. For these plans, the store owner is directly responsible for:

• Meta billing, conversation/message charges, and provider charges.
• GST documentation and invoice handling for Meta/provider payments.
• Facebook Business Manager verification and compliance.
• WhatsApp Business Policy, template approval, opt-in, opt-out, and message category compliance.

5 Google Gemini API Processing / Gemini API Processing

Where enabled, order messages, medicine names, invoice images sent by store owners, and related workflow data may be temporarily processed through secure third-party APIs such as Google Gemini API solely for text extraction, medicine name spelling correction, and automation.

No personal billing data is permanently stored on external AI servers by MediSync Pro for unrelated commercial use.

6 User Consent / User Consent

By registering and enabling WhatsApp automation, the user/store owner provides consent to receive and send transactional and operational messages related to account activity, orders, invoices, payments, stock alerts, expiry alerts, and support.

The store owner is responsible for obtaining customer consent before using customer mobile numbers for WhatsApp/SMS communication where required by law or platform policy.

7 Medical Emergency and Prescription Doubt / Medical Doubt

In case of any medical emergency, prescription doubt, dosage confusion, allergy risk, or health-related question, the customer must consult a registered medical practitioner. The platform, store owner, and AI Agent are not liable for user-side dosage misinterpretation or self-medication decisions.

8 Prohibited Use / प्रतिबंधित उपयोग

• Using WhatsApp automation to send spam, illegal promotions, or misleading medical claims.
• Using AI Agent as a doctor, pharmacist, medical advisor, prescription validator, or dosage recommender.
• Selling banned, expired, counterfeit, restricted, or prescription-only medicine without lawful verification.
• Uploading unnecessary sensitive medical data into AI automation flows.

9 Contact / संपर्क

For WhatsApp AI Agent, messaging opt-out, Meta Cloud API, or automation queries:
Email: admin@mauryamedical.com | Phone: +91 99999 99999