1 Acceptance of Terms / नियम स्वीकार करना
By registering, accessing, or using MediSync Pro ("Platform"), you agree to these Terms & Conditions, Privacy Policy, Medical Disclaimer, WhatsApp Automation terms, and all applicable operational rules.
Hindi: इस पोर्टल का उपयोग या registration करके आप Terms & Conditions, Privacy Policy, Medical Disclaimer और WhatsApp Automation नियमों को स्वीकार करते हैं।
These terms apply to administrators, distributors, retailers, staff users, and store owners using the platform.
2 Platform Purpose / प्लेटफॉर्म का उद्देश्य
MediSync Pro is a SaaS-based medical store and pharmacy management software for stock management, billing, invoice creation, order collection, reports, WhatsApp alerts, AI-assisted order automation, and backup support.
यह software medical store, pharmacy, distributor और retailer के business operations को manage करने के लिए है। यह hospital, clinic, doctor consultation, telemedicine, या emergency healthcare service नहीं है।
3 Eligibility and Compliance / पात्रता और अनुपालन
- Users must be at least 18 years old and legally capable of operating a medical/pharmacy business.
- Store owners, distributors, and retailers must maintain valid Drug License, GST registration, and other applicable permissions.
- Users are responsible for accurate medicine stock, batch number, expiry date, MRP, GST rate, prescription category, and invoice details.
- Hindi: दवा की legality, stock, expiry, GST, prescription और billing की जिम्मेदारी store owner/user की रहेगी।
4 WhatsApp AI Agent Terms / WhatsApp AI Agent नियम
The WhatsApp AI Agent is an automated virtual assistant designed only for order collection, automated billing creation, invoice/order text extraction, and medicine name spelling correction.
The AI Agent does not provide medical advice, diagnosis, prescription validation, dosage confirmation, substitute medicine recommendation, healthcare recommendation, or treatment guidance.
Hindi: WhatsApp AI Agent केवल order लेने, billing draft बनाने, invoice/order text निकालने और medicine name spelling correction के लिए है। यह medical advice, diagnosis, prescription validation, dosage advice या treatment recommendation नहीं देता।
Store owner or authorized staff must review AI-generated order/billing output before final sale, dispatch, invoice approval, or medicine delivery.
5 WhatsApp Automation Plans / WhatsApp Automation Plans
- Standard plans may use custom background web-session automation for WhatsApp communication and order handling.
- Premium/Enterprise plans may use official Meta WhatsApp Cloud API integration.
- For standard web-session plans, the store owner accepts the operational nature of the service, including possible QR re-login, session logout, message delay, temporary disconnection, or third-party messaging restriction.
- The platform is not liable for temporary connectivity issues, WhatsApp restrictions, device/session issues, network downtime, or messaging limits imposed by third-party communication networks.
- For Premium/Enterprise Meta Cloud API plans, the store owner is directly responsible for Meta billing, GST documentation, Facebook Business Manager verification, template approval, and Meta/WhatsApp Business policy compliance.
6 Medical Disclaimer / मेडिकल अस्वीकरण
In case of any medical emergency, prescription doubt, dosage confusion, allergy, side effect, drug interaction concern, or health-related question, the end customer must consult a registered medical practitioner immediately.
The platform, software provider, AI Agent, and store owner shall not be liable for any misinterpretation of medicine dosage, prescription instruction, medicine strength, or self-medication decision made by the user/customer.
Hindi: Emergency, prescription doubt, dosage confusion या health issue में customer को तुरंत registered doctor से सलाह लेनी चाहिए। Platform या store owner user द्वारा dosage गलत समझने के लिए जिम्मेदार नहीं होगा।
7 Data Processing and Backup / Data Processing और Backup
- The platform processes data through official secure channels using HTTPS encryption wherever configured and available.
- Where AI automation is enabled, customer orders, invoice images sent by store owners, and related order text may be temporarily processed through secure third-party APIs such as Google Gemini API solely for text extraction, spelling correction, and automation purposes.
- No personal billing data is permanently stored on external AI servers by MediSync Pro for unrelated commercial use.
- A full encrypted central database backup may be taken automatically at scheduled times to the Admin's secure Google Drive for disaster recovery and data safety of store owners.
8 User Responsibilities / User की जिम्मेदारी
- Users must keep login credentials, WhatsApp sessions, API keys, Google Drive account access, and admin credentials secure.
- Users must not sell expired, banned, counterfeit, restricted, or illegally obtained medicines.
- Users must obtain necessary customer consent for WhatsApp communication and order processing where required.
- Users must not misuse AI automation for spam, medical advice, unlawful medicine sale, or misleading communication.
9 Limitation of Liability / दायित्व की सीमा
MediSync Pro shall not be liable for indirect, incidental, business, regulatory, medical, prescription, dosage, third-party API, WhatsApp, Meta, Google Drive, Gemini API, payment gateway, or network-related losses arising from platform use.
Our maximum liability, if any, shall not exceed the subscription amount paid for the affected billing period, unless a different limit is required by applicable law.
10 Contact Information / संपर्क
For legal, compliance, privacy, AI Agent, or WhatsApp automation queries, contact:
Email: admin@mauryamedical.com
Phone: +91 99999 99999
Address: MediSync Pro, India
