1 General Refund Policy
All transactions on this Platform are between registered distributors and retailers. Refunds are subject to mutual agreement between the parties involved.
This Platform acts as a management tool. Payment disputes must be resolved between the distributor and retailer directly.
2 Eligible Refund Cases
- Expired Medicine Delivered: Full refund if medicine was expired at time of delivery.
- Wrong Medicine Delivered: Full refund or replacement within 48 hours of delivery.
- Damaged Medicine: Refund subject to photographic evidence within 24 hours.
- Duplicate Payment: Full refund of duplicate amount within 7 working days.
- Cancelled Order (before dispatch): Full refund within 5 working days.
3 Non-Refundable Cases
- Medicines that have been opened, used, or tampered with.
- Schedule H, H1, X drugs once dispensed.
- Medicines returned after 7 days of delivery without valid reason.
- Refund requests without proper documentation or invoice.
Medicines once sold as per drug regulations cannot be returned without valid documentation as per Drugs and Cosmetics Act, 1940.
4 Refund Process
- Raise a refund request with invoice number and reason.
- Admin reviews the request within 2 working days.
- If approved, refund is processed within 5-7 working days.
- Refund is credited to the original payment method.
5 Payment Gateway Refunds
For payments made via UPI, debit/credit card, or net banking, refunds are processed through the same payment gateway. Processing time depends on the bank (typically 5-10 working days).
6 Contact for Refunds
Email: admin@mauryamedical.com | Phone: +91 99999 99999
