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💳 Payment Gateway Policy

Payment Policy

Payment methods, gateway integration, and transaction terms for MediSync Pro.

Effective: 01 Jan 2025Updated: 22 Jul 2026RBI Compliant

1 Accepted Payment Methods

MethodDetailsProcessing Time
CashPhysical cash payment at time of deliveryInstant
UPIGoogle Pay, PhonePe, Paytm, BHIM UPIInstant
Bank Transfer / NEFT / RTGSDirect bank account transferSame day / Next day
Debit / Credit CardVisa, Mastercard, RuPayInstant
Due PaymentPay later — tracked as outstanding dueAs per invoice terms

2 Payment Gateway Integration

This Platform supports integration with the following payment gateways. API credentials must be configured by the admin in the Payment Settings panel:

GatewaySupported MethodsAPI RequiredApproval Status
RazorpayUPI, Card, Net Banking, WalletKey ID + SecretMerchant account required
PayUUPI, Card, Net BankingMerchant Key + SaltMerchant account required
CashfreeUPI, Card, Net BankingApp ID + SecretMerchant account required
InstamojoUPI, Card, WalletAPI Key + Auth TokenMerchant account required
BHIM UPIUPI onlyUPI ID (no API)Instant — no approval needed
To activate payment gateway: Admin Panel → Settings → Payment Settings → Enter API credentials. Gateway approval is done directly with the payment provider.

3 Payment Gateway Approval Process

To get approved for a payment gateway, follow these steps:

Step 1 — Business Registration

  • GST Registration Certificate
  • Drug License (Wholesale/Retail)
  • PAN Card of business/proprietor
  • Bank account details (cancelled cheque)

Step 2 — Apply to Gateway

  • Visit the payment gateway website and create a merchant account.
  • Submit KYC documents: GST certificate, PAN, bank details, drug license.
  • Approval typically takes 2-5 working days.

Step 3 — Configure in Admin Panel

  • Go to Admin Panel → Settings → Payment Settings.
  • Enter the API Key, Secret Key, and other credentials provided by the gateway.
  • Test with a small transaction before going live.
Never share your payment gateway API keys with anyone. Store them securely in the admin panel only.

4 UPI Payment (No API Required)

For simple UPI payments without gateway integration:

  • Go to Admin Panel → Settings → Enter your UPI ID.
  • The UPI ID will be displayed on all invoices.
  • Retailers can scan/copy the UPI ID and pay directly.
  • Payment confirmation must be manually recorded in the system.

5 Partial Payments and Due Amounts

  • Partial payments are allowed. The remaining balance is tracked as "Due Amount".
  • Due payment reminders are sent via WhatsApp/SMS automatically.
  • Multiple payments can be recorded against a single invoice.
  • Invoice status updates automatically: Pending → Partial → Paid.

6 GST on Transactions

All transactions are subject to applicable GST rates as per the GST Act 2017. GST is calculated automatically based on the medicine's HSN code and applicable slab (0%, 5%, 12%, 18%, 28%).

7 Failed Transactions

In case of a failed payment:

  • The amount will be refunded to the source account within 5-7 working days.
  • Contact your bank or payment gateway for failed transaction queries.
  • Do not attempt the same payment multiple times without confirming failure.

8 Contact

Email: admin@mauryamedical.com | Phone: +91 99999 99999