Privacy Policy

1 Information We Collect / हम कौन सा डेटा लेते हैं

• Name, email, mobile number, business/store name, address, GST number, drug license details, and account profile information.
• Medicine inventory, batch number, expiry date, purchase/sale records, invoices, payments, retailer/distributor records, and order details.
• WhatsApp order messages, invoice images sent by store owners, AI automation logs, and billing workflow inputs where WhatsApp AI features are enabled.
• Login history, IP address, device/session details, activity logs, and security records.

2 How We Use Data / डेटा का उपयोग कैसे होता है

• To manage accounts, stock, orders, invoices, GST records, payments, reports, and business operations.
• To process WhatsApp-based customer orders and create automated billing drafts.
• To correct medicine name spelling and extract text from order messages or invoice images.
• To send transactional alerts, invoice updates, payment reminders, stock alerts, expiry alerts, and support communication.
• To maintain security, audit logs, backup, fraud prevention, and legal compliance.

3 WhatsApp AI Agent Data Processing / WhatsApp AI Agent डेटा प्रोसेसिंग

The WhatsApp AI Agent is used only for order collection, automated billing creation, medicine name spelling correction, and text extraction from order/invoice inputs.

The AI Agent does not provide medical advice, diagnosis, prescription validation, dosage guidance, or healthcare recommendations.

Hindi: WhatsApp AI Agent केवल order automation और billing support के लिए है। यह doctor या pharmacist consultation का replacement नहीं है।

4 Google Gemini API / Google Gemini API

Where AI features are enabled, selected order text, invoice images sent by store owners, medicine text, and related automation data may be temporarily processed through secure third-party APIs such as Google Gemini API solely for text extraction, spelling correction, and workflow automation.

No personal billing data is permanently stored on external AI servers by MediSync Pro for unrelated commercial purposes. Data is processed only to complete the requested automation task.

Hindi: Gemini API का उपयोग केवल text extraction, spelling correction और automation के लिए किया जाता है। Personal billing data को external AI servers पर permanent storage के लिए नहीं रखा जाता।

5 Google Drive Backup / Google Drive बैकअप

A full encrypted central database backup may be taken automatically at scheduled times to the Admin's secure Google Drive for disaster recovery, business continuity, and complete data safety for store owners.

This backup may include business records, user accounts, inventory, invoices, order data, payment records, and system logs. Access is controlled through authorized admin credentials.

6 Data Security / डेटा सुरक्षा

• Data is processed through official secure channels using HTTPS encryption wherever configured and supported.
• The platform uses security practices such as password hashing, CSRF protection, session controls, and role-based access where implemented in the system.
• Users must protect their passwords, WhatsApp sessions, API keys, Google Drive access, and admin credentials.
• Backups should be protected by secure Google account access, strong passwords, and two-factor authentication.

7 Data Sharing / डेटा शेयरिंग

We do not sell personal data. Data may be shared only with necessary service providers for operating the platform, including payment gateways, SMS/WhatsApp providers, Google Gemini API, Google Drive backup services, hosting providers, or legal authorities where required by law.

8 WhatsApp and Communication Consent / Communication Consent

By registering or using WhatsApp automation, users consent to receive transactional and operational messages related to orders, invoices, payment reminders, stock alerts, expiry alerts, support, and account activity.

Standard plans may use custom background web-session automation. Premium/Enterprise plans may use official Meta WhatsApp Cloud API integration.

9 Store Owner Responsibility / Store Owner की जिम्मेदारी

• Store owners are responsible for lawful collection of customer data and customer consent where required.
• Store owners must not upload illegal, unnecessary, misleading, or highly sensitive data into WhatsApp or AI automation flows.
• For Premium/Enterprise Meta Cloud API plans, store owners are responsible for Meta billing, GST documentation, Facebook Business Manager compliance, and WhatsApp Business policy compliance.

10 Data Retention and Rights / Data Retention और Rights

Business, invoice, GST, payment, and compliance records may be retained for the period required by applicable law or business necessity. Backup copies may remain in encrypted disaster recovery storage according to configured backup schedule and retention settings.

Users may request access, correction, export, restriction, or deletion of eligible personal data, subject to legal, GST, pharmacy, audit, and business record retention requirements.

11 Contact / संपर्क

Email: admin@mauryamedical.com | Phone: +91 99999 99999